Cookie Policy
Version 1.0 · Last updated April 14, 2026
1. Introduction
This Cookie Policy explains how Onramp Bitcoin, LLC (“Onramp,” “we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit our websites at onrampbitcoin.com and app.onrampbitcoin.com (collectively, the “Sites”) or interact with our services.
This policy should be read alongside our Privacy Policy, which provides further details about how we collect, use, and protect your personal information.
By using our Sites, you acknowledge this Cookie Policy. You can manage your cookie preferences at any time using the “Cookie Settings” link in the footer of our Sites or through your browser settings.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to the website operator.
Cookies can be “first-party” (set by the website you are visiting) or “third-party” (set by a service other than the website you are visiting). Cookies can also be “session” cookies (deleted when you close your browser) or “persistent” cookies (remaining on your device for a set period or until you delete them).
We also use similar technologies such as pixel tags, web beacons, and local storage, which function similarly to cookies. References to “cookies” in this policy include these similar technologies.
3. How We Use Cookies
We use cookies for the following purposes:
- Essential functionality: To authenticate your identity, maintain your session, protect against security threats, and ensure our Sites operate correctly.
- Functional features: To remember your preferences and provide enhanced features, including customer support tools.
- Analytics and performance: To understand how visitors interact with our Sites, measure traffic and usage patterns, and improve our services.
- Marketing and advertising: To deliver relevant content and, where applicable, measure the effectiveness of our communications.
4. Categories of Cookies We Use
We classify cookies into four categories. Only Essential cookies are set without your prior consent. All other categories require your affirmative opt-in before they are activated.
4.1 Essential Cookies
These cookies are strictly necessary for our Sites to function. They enable core features such as authentication, session management, and security protections. Because they are essential, they cannot be disabled.
| Cookie | Purpose | Provider | Duration |
|---|---|---|---|
| session_id | Maintains your authenticated session | Onramp | Session |
| csrf_token | Prevents cross-site request forgery attacks | Onramp | Session |
| onramp_consent | Stores your cookie consent preferences | Onramp | 12 months |
4.2 Functional Cookies
These cookies enable enhanced features and personalization, such as live chat support. They are set only after you provide consent.
| Cookie | Purpose | Provider | Duration |
|---|---|---|---|
| intercom-id-* | Identifies you for Intercom support widget | Intercom | 9 months |
| intercom-session-* | Maintains your Intercom chat session | Intercom | 1 week |
4.3 Analytics Cookies
These cookies help us understand how visitors use our Sites by collecting and reporting information anonymously. They allow us to measure and improve the performance of our services. They are set only after you provide consent.
| Cookie | Purpose | Provider | Duration |
|---|---|---|---|
| _ga | Distinguishes unique users for Google Analytics | 2 years | |
| _ga_* | Maintains session state for GA4 | 2 years | |
| _gid | Distinguishes unique users (short-term) | 24 hours | |
| __hstc | Tracks visitors across sessions for HubSpot analytics and form attribution | HubSpot | 6 months |
| hubspotutk | Identifies visitors for HubSpot form submissions and contact deduplication | HubSpot | 6 months |
| __hssc | Tracks HubSpot session count | HubSpot | 30 minutes |
| __hssrc | Detects new HubSpot sessions after browser restart | HubSpot | Session |
4.4 Marketing Cookies
These cookies track your activity across websites and are used to deliver targeted advertising, measure the effectiveness of our marketing efforts, and identify business visitors. They are set only after you provide consent.
| Cookie | Purpose | Provider | Duration |
|---|---|---|---|
| _fbp | Tracks visits across websites for Meta Pixel ad delivery and measurement | Meta (Facebook) | 3 months |
| metricool | Social media and web analytics tracking for marketing measurement | Metricool | Session |
| valley-intent | B2B intent signal tracking for marketing | Valley Intent | Session |
| warmly | B2B visitor identification and engagement for marketing | Warmly | Session |
5. Your Consent and How to Manage Cookies
5.1 Consent Banner
When you first visit our Sites, you will see a consent banner that allows you to accept all cookies, reject all non-essential cookies, or manage your preferences by category. Only Essential cookies are set before you make a choice. Closing or navigating away from the banner without clicking a button does not constitute consent, and non-essential cookies will not be set.
5.2 Cookie Settings
You can change your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our Sites. This opens a preference center where you can enable or disable each category of non-essential cookies. When you update your preferences, the change takes effect immediately: scripts associated with disabled categories are removed and any previously set cookies in those categories are deleted from your device.
5.3 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically set your browser to block or delete cookies, though this may affect the functionality of our Sites. For instructions, consult your browser’s help documentation.
5.4 Global Privacy Control (GPC)
We honor the Global Privacy Control (GPC) signal. If your browser sends a GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information. When we detect a GPC signal, marketing and analytics cookies are automatically disabled and we display a confirmation that your opt-out request has been honored. You do not need to take any additional action.
5.5 Consent Duration
Your consent preferences are stored for 12 months. After this period, you will be prompted to reconfirm your preferences. Your consent preferences apply across both onrampbitcoin.com and app.onrampbitcoin.com.
6. Third-Party Cookies and Data Transfers
Some cookies on our Sites are set by third-party service providers. When you consent to a cookie category, the third-party services in that category may collect data in accordance with their own privacy policies. We encourage you to review their policies:
- Google Analytics: policies.google.com/privacy
- HubSpot: legal.hubspot.com/privacy-policy
- Intercom: intercom.com/legal/privacy
- Meta (Facebook): facebook.com/policy.php
- Metricool: metricool.com/privacy-policy
- Valley Intent: valleyintent.com/privacy
- Warmly: warmly.ai/privacy
Where third-party providers process data outside the European Economic Area, appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data in accordance with applicable law.
7. Do Not Sell or Share My Personal Information
Onramp does not sell your personal information. Certain analytics and marketing cookies may constitute “sharing” of personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
If you are a California resident, you have the right to opt out of such sharing. You can exercise this right by:
- Clicking “Do Not Sell or Share My Personal Information” in the footer of our Sites.
- Using the Cookie Settings preference center to disable Analytics and Marketing cookies.
- Enabling Global Privacy Control (GPC) in your browser.
When you opt out, we will display an “Opt-Out Request Honored” confirmation and immediately cease sharing personal information collected through cookies.
8. Data Retention
Cookies remain on your device for the duration specified in the cookie tables in Section 4 above. Session cookies are deleted when you close your browser. Persistent cookies remain until they expire or you delete them. When you withdraw consent for a cookie category, we delete all cookies in that category from your device.
Data collected through cookies is retained in accordance with our Privacy Policy and applicable data retention obligations.
9. Your Rights
Depending on your location, you may have the following rights related to cookies and the data they collect:
- Right to be informed: This policy provides transparency about how we use cookies.
- Right to consent and withdraw consent: You can grant or withdraw cookie consent at any time via our preference center.
- Right to access: You can request details about the personal data collected via cookies.
- Right to deletion: You can request deletion of personal data collected through cookies.
- Right to opt out of sale/sharing: California residents can opt out of data sharing via the methods described in Section 7.
To exercise any of these rights, contact us using the information in Section 11 below.
10. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, notify you through our Sites or by re-prompting for consent.
We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Cookie Policy or our use of cookies, please contact us:
- Email: support@onrampbitcoin.com
- Phone: 737-260-7979
- Privacy Policy: onrampbitcoin.com/privacy